Refund policy

At United Watch Club, we stand behind the quality of what we sell. We're committed to your satisfaction and want to make the return process as straightforward as possible. Watches and apparel follow different rules because apparel is made to order. Please review the section that applies to your item.

Watches and watch accessories

30-Day Return Window

We accept returns within 30 days of the purchase date. The item must be returned in the same condition it was received including but not limited to the watch box, papers and tags. If issues arise after 30 days, please refer to our warranty policy.

Return Shipping Costs

Return shipping is the responsibility of the buyer. We recommend using a tracked and insured shipping method to ensure the safe arrival of your item back to us. United Watch Club will pay for return shipping if the watch is defective during shipping but the return request must be made within 72 hours of delivery.

Resolution Options

Once we receive and verify the returned watch, we'll work with you to provide either a replacement (subject to availability) or a full refund to your original payment method. Our team will inspect the item promptly upon arrival to confirm the defect and process your resolution as quickly as possible.

Buyer Responsibilities

To avoid any surprises, we ask that you carefully review the item description, photos, and specifications before making a purchase. This helps ensure the watch meets your expectations and is the right fit for you.

Apparel (made to order)

Each shirt is printed just for you when you order, so the 30-day return window above does not apply to apparel.

Size and change of mind

We don't accept returns of apparel for a wrong size or a change of mind, and we don't offer size exchanges. Please check the size chart on the product page before you order. If you're unsure about sizing, contact us before ordering and we'll help.

Misprints, defects, damage and wrong items

If your apparel arrives misprinted, defective, damaged, or isn't the item or size you ordered, we'll send a free reprint or give you a full refund for that item, your choice. To make a claim:

1. Email support@unitedwatchclub.com or use our Contact Us page within 7 days of delivery.
2. Include your order number and clear photos of the problem (and of the size label, if it's the wrong size).
3. We'll review your claim and reply, usually within 1 business day. You usually won't need to send the item back; if we do need it back, we'll tell you how and cover the return shipping.

Lost or undelivered apparel

If your apparel tracking hasn't updated for a long time, or hasn't arrived within 7 days after the latest estimated delivery date, contact us and we'll work with our production partner and the carrier to locate it, or send a replacement or refund if it's confirmed lost. If tracking shows "delivered" but you can't find the package, please check with neighbors and your local post office, then contact us so we can help with a carrier claim.

Cancellations

Apparel goes into production quickly. You can cancel an apparel order for a full refund only before production starts, so please contact us as soon as possible. Once production has started, we can't cancel or change the order.

Items not eligible

Apparel that has been worn, washed, or altered, or damaged after delivery, isn't eligible for a reprint or refund, except for a defect that only showed up after the first gentle wash, reported within the claim window above.

Questions

If you have any questions about our return policy or need assistance initiating a return or apparel claim, please reach out via our Contact Us page or email us at support@unitedwatchclub.com. We usually reply within 1 business day. We're here to help make your experience with United Watch Club exceptional!