Terms of service

Effective Date: October 17, 2026

Welcome to United Watch Club ("we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website, www.unitedwatchclub.com (the "Site"), and any purchases you make through the Site. By accessing or using the Site, or by placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

We are a small business dedicated to providing authentic watches from brands like Tissot, Seiko, and Citizen, along with our own original watch-inspired apparel. Our focus is on competitive pricing, exceptional customer service, and fast, reliable shipping. These Terms are designed to ensure a fair and transparent experience for everyone.

1. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use the Site or make purchases. By using the Site, you represent that you meet these requirements.

2. Accounts and Registration

To make a purchase, you may need to create an account. You agree to provide accurate, current, and complete information during registration and to update it as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use.

3. Products and Purchases

  • Product Descriptions: We strive to provide accurate descriptions, images, and specifications for all products. However, we do not warrant that they are error-free. Colors and details may vary due to monitor settings.
  • Authenticity Guarantee: All watches sold on the Site are 100% authentic, sourced from trusted distributors. If a watch is found not to be authentic, we will provide a full refund or replacement under our Return Policy (see Section 5).
  • Apparel: Our apparel is designed by United Watch Club and printed to order by our print-on-demand production partner. Because each item is printed for you, print placement and colors may vary slightly from the images shown, and apparel follows its own shipping times and return rules (see Sections 4 and 5). The watch artwork on our apparel is original United Watch Club illustration and does not imply any affiliation with a watch brand. The United Watch Club Warranty covers watches only and does not apply to apparel.
  • Pricing and Availability: Prices are competitive and fair, subject to change without notice. All prices are in USD and exclude applicable taxes, which will be added at checkout. Product availability is not guaranteed; we reserve the right to cancel orders if items are out of stock.
  • Independent Retailer Disclosure: United Watch Club is an independent retailer. We sell genuine, authentic watches sourced through legitimate distribution channels. As an independent (non-authorized) dealer, our products may not be eligible for the manufacturer's official warranty or authorized service centers. However, new watches sold by United Watch Club are covered by our own 2-Year United Watch Club Warranty, which includes repair or replacement for manufacturing defects; pre-owned watches are covered for 90 days unless the product page states otherwise. Accessories are not covered by the United Watch Club Warranty. We encourage customers to review brand-specific warranty policies prior to purchase if manufacturer support is important to them.
  • Payments: We accept major credit cards and other secure payment methods. By providing payment information, you authorize us to charge the total amount, including taxes and shipping (if applicable). All transactions are processed securely**.**
  • Order Confirmation: Orders are not binding until we send a confirmation email. We may refuse or cancel orders for any reason, including pricing errors or suspected fraud.

4. Shipping and Delivery

We ship to addresses within the United States only.

Watches and watch accessories: We offer free 4-business-day shipping in the continental U.S. on all watch and watch accessory orders, with no quantity limits; the 4 business days are the carrier's estimate, not a guarantee. We also ship watches to Alaska, Hawaii and U.S. territories, but shipping there is not free; rates are shown at checkout. Watch orders are processed within 1 business day (24 hrs) and shipped via trusted carriers like USPS, UPS, or FedEx. If a watch arrives defective and you request a return within 72 hours of delivery, United Watch Club pays return shipping and provides a full refund or replacement as described in Section 5.

Apparel: Apparel is made to order and shipped directly by our production partner, with free shipping to all U.S. addresses, including Alaska, Hawaii, Puerto Rico and other U.S. territories, and APO/FPO/DPO addresses; delivery outside the continental U.S. may take longer. Most apparel orders arrive within 7–10 days; these are estimates, not guarantees. Some apparel may be produced and shipped from outside the United States. No import duties or fees are charged at checkout, and based on our partner's current guidance we don't expect U.S. customers to pay them; if a carrier asks you for an unexpected customs charge, contact us before paying and we'll review it case by case, without a guarantee of reimbursement.

Mixed orders: If an order includes both a watch and apparel, the items ship separately, with separate tracking.

Shipping times are estimates and may be affected by factors beyond our control, such as weather, customs or carrier delays. We are not responsible for lost or damaged packages once they leave our warehouse or our production partner, but we will assist with claims. Title and risk of loss pass to you upon delivery.

5. Returns and Refunds

Watches and watch accessories: We accept returns within 30 days of the purchase date. Return shipping is your responsibility; use a tracked and insured method. United Watch Club will pay for return shipping if the watch is defective during shipping but the return request must be made within 72 hours of delivery. Upon receipt and verification, we will provide a replacement (if available) or a full refund to your original payment method. The item must be returned in the same condition it was received including but not limited to the watch box, papers and tags. We reserve the right to deny returns that do not comply.

Apparel: Because apparel is made to order, we do not accept returns or exchanges for a wrong size or a change of mind. If apparel arrives misprinted, defective, damaged, or is not the item or size you ordered, and you report it with photos within 7 days of delivery, we will provide a reprint or a refund for that item. We do not offer size exchanges. Apparel orders can be cancelled for a full refund only before production starts. Details are in our Refund Policy.

6. Intellectual Property

The Site, including all content, logos, images, and trademarks, is owned by us or our licensors and protected by intellectual property laws. You may not reproduce, modify, or distribute any content without our written permission. By using the Site, you grant us a non-exclusive license to use any content you submit (e.g., reviews) for promotional purposes.

7. User Conduct

You agree not to:

  • Use the Site for unlawful purposes or in violation of these Terms.
  • Interfere with the Site's operation or security.
  • Post false, harmful, or infringing content.
  • Attempt to access unauthorized areas or accounts.

We may terminate your access for violations.

8. Limitations of Liability

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose. We are not liable for indirect, incidental, or consequential damages arising from your use of the Site or products, even if advised of the possibility. Our total liability shall not exceed the amount you paid for the relevant product.

9. Indemnification

You agree to indemnify and hold us harmless from any claims, losses, or damages arising from your violation of these Terms or misuse of the Site.

10. Dispute Resolution

Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, held in Austin, Texas. You waive the right to class actions. If arbitration is unenforceable, disputes shall be resolved in the courts of Texas.

11. Governing Law

These Terms are governed by the laws of the United States and the State of Texas, without regard to conflict of laws principles.

12. Changes to Terms

We may update these Terms at any time. Changes will be posted on the Site with the new effective date. Continued use after changes constitutes acceptance.

13. Contact Us

For questions about these Terms, please visit our Contact Us page or email via support@unitedwatchclub.com.

Thank you for choosing United Watch Club. We appreciate your trust and look forward to serving you!